What we do? 

We protect and secure the places people live and the things they buy. But we never forget what matters most. It’s the businesses and the people around the world that depend on Assurant to keep life moving forward.
 

What is a Customer Service Representative?

The role of a Customer Service Representative is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.
 

When you start, we train you:

  •  It’s a combination of “classroom” & “on the job” training that is typically 4 weeks long but duration can vary
  •  Classroom training hours are typically Monday through Friday from 8am – 5pm with a lunch break
  •  Upon completion of class room training you will receive your regular shift & start working those hours

 

Training Schedule:

  • Monday to Friday – 8:00AM to 5:00PM (Pacific Standard Time) 

Shift:

  • 11:00am to 8:00pm 
  • 12:00pm to 9:00pm
  • 1:00pm to 10:00pm
  • 365 days and a year
  • Schedules will be determined during training 

 

Primary Job Responsibilities:

  • Provides front line, direct contact with customers when filing claims over the phone.
  • Informs customers of the organization’s products and/or services.
  • Files claims by collecting pertinent information from customers.
  • Answers routine questions and resolves basic problems, refers more difficult items to higher level team members for guidance.
  • Follows standard screens/scripts to perform most tasks, the ability to navigate a computer-based system, maintains and updates company records as needed.
  • Processes and determines coverage by reviewing forms and other applicable records.
  • Maintains professionalism and effectively interacts with all contacts, both internal and external.
  • Maintains department quality standards and performs job duties as directed by supervisor.

 

The Ideal Candidate Will Have:

  • Strong attention to detail
  • Love talking to people and ability to WOW customers on every call
  • Excellent verbal, written, and listening skills
  • Relentless drive to own the customers problem and resolve it
  • Ability to adapt well to change
  • Ability to work well in a fast paced work environment
  • Ability to think outside of the box to resolve problems
  • Ability to multi-task using technology, including call handling, loan level review and call documentation
  • Minimum high school diploma or GED, and 1 year work experience required
  • College degree with 0-1 year work experience, preferred
  • Bilingual candidates must be able to read and write Spanish
  • Experience with Microsoft based programs and computer products

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