**Remote Position**

What we do? 

We protect and secure the places people live and the things they buy. But we never forget what matters most. It’s the businesses and the people around the world that depend on Assurant to keep life moving forward.
 

What is a Customer Service Representative?

The role of a Customer Service Professional is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact, and Assurant is very much invested in your success in this role. Providing excellent customer service is top priority for us!
 

When you start, we train you:

  •  It’s a combination of “classroom” & “on the job” training that is typically 6 weeks long but duration can vary
  •  Classroom training hours are typically Monday through Friday from  9am – 5:30pm ET with a lunch break
  •  Upon completion of class room training you will receive your regular shift & start working those hours

 

Training Schedule:

  • Monday to Friday – 9:00 AM to 5:30 PM ET

Shift:

  • Must be available to work between 8:00am – 12:00am ET every day including weekends, will include have 2 days off. 
  • 365 days/year
  • Schedules will be determined during training 

 

Primary Job Responsibilities:

  • Receive in-bound calls from customers who want to open a claim.
  • Listen, solve problems, answer questions and work with them to find a resolution
  • Use your expertise to proactively make recommendations that will help customers avoid future issues
  • Follows standard screens/ scripts to perform tasks.
  • Resolves many questions and problems
  • Knowledgeable of company products & services.
  • Research contract issues for supporting departments such as Claims for Service Recruitment.

 

The Ideal Candidate Will Have:

  • Relentless drive to provide exceptional customer service
  • Excellent communication and listening skills. Good verbal and written communication skills Active listening skills
  • Strong attention to detail and problem-solving skills
  • Ability to adapt to change and work well in a fast-paced environment
  • Ability to multi-task using technology while handling calls
  • Minimum high school diploma or GED
  • A minimum of 6 months experience in call center
  • Bilingual English/Spanish
  • Must have experience working with dual/multiple monitors AND working with MS Outlook and Teams

Benefits:

  • PTO
  • 401k
  • Assurant's bonus program offers the following incentives for candidates:
  1. You can earn $250 per month, paid quarterly, simply by surpassing our Key Performance Indicators (KPIs) and maintaining perfect attendance for a single month. Plus, there are mid-year and end-of-year bonuses, allowing you to earn up to $3,500 in extra income each year.

Apply now and seize the chance to earn big with our Global Housing Customer Care Incentives!

Apply