Job Title

Roadside Assistance Customer Service Representative (Work At Home)

  • Position:
  • Salary: $10.00 - $13.74 hourly
  • Location:
  • Job ID: 07040
  • Applications: 85
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Job Description

What to Expect

•24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as a vehicle that won’t start – flat tire(s) – keys locked inside a car – vehicle out of gas – vehicle in an accident
• Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to the client, client’s customers and/or client account representatives for status and clarification purposes.
• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
• Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
• Provide status updates to customers calling after the initial request for assistance was processed Keys to Success:
• This is a best-fit Opportunity a call center wanting to service from 8: 00 AM-Noon EST and/or 4:00 PM – 8:00 PM EST as 50% of intervals offered fall in these drive time windows
• A working knowledge of google maps and other mapping resources.

 

Ready to join our Arise Careers Work From Home Program?

Located in the Hollywood area, our Arise Careers Work From Home program is not available for residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon, and Wisconsin. Andvaris offers competitive wages and selective benefits designed to allow you to choose options that meet your individual needs. We have both part-time and full-time positions with around the clock flexible scheduling to accommodate your lifestyle.

Did you know?

That when you go apply at a hiring agency or a third party call center that they often make a lot of money during your employment? This is because they’re actually getting paid $2-$5 more per hour than the hourly rate that they pay you. We pass the entire amount of compensation by the client.

What requirements do I need?

You probably already have all the requirements needed to work from home with Arise but please visit our technical requirement page in order to get detailed information on exactly what you will need during training and after you start working from home.

How much can I make?

Your compensation can be as little or as big as you make it. You choose the client that you want to service. Some choose their client for the compensation rate only which can be anywhere between $8-$16 an hour. As a veteran, you will be eligible to receive 50% off your first client training course. Some choose a client because they are open 24/7 and some choose a client that is super easy with less hourly pay. You set your own schedule and choose when and how much you work. Your paycheck is up to you!

Do I have to pay any fee’s?

You will see two deductions on your invoice a low flat service fee is $30.25 per invoice which covers Administration, Payroll, Andvaris support and an Arise Fee of $19.75. We pay our contractors on the 9th and 24th of the month. Our low flat service fee allows us to provide you with around the clock support during your certification process and beyond. We want you to succeed!

Already have an Arise Careers Profile?

If you already have a profile with Arise Careers, all you will need to do is enter our IBO information after completing the enrollment process.

IBOID: 65949

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