When it comes to the use of contingent workforces, leading-edge companies have significantly more mature programs in comparison to lagging companies. According to a survey of participants, 45% of those asked strongly agreed or somewhat agreed (we refer to them in the report as “Leaders”), while 37% strongly or somewhat disagreed (“Laggards”). Leaders are more likely to rate their programs as providing a competitive advantage in talent attraction, retention, and ROI compared to Laggards. Furthermore, Leaders on average have more mature programs, and nearly all have a VMS (Vendor Management System) in place (and are more likely to adopt most other workforce strategies and technologies).

Respondents reported the median contingent share of their total workforce to be at 20%, with an average (mean) of 23%. VMS was the most commonly used service/technology, with 81% of respondents noting they have one in place. Additionally, IC compliance/payrolling services came in second, in place at 69% of companies. Diversity suppliers is the most common workforce strategy, in place at 65% of companies. 98% of leading-edge companies reported having a VMS in place now, compared to only 57% of l