Even in the age of remote work, investing time in face-to-face time with employees is still critical for success. According to Kristi Hedges, a senior leadership coach for the Harvard Business Review, having personal interactions is essential for understanding what people care about. Hedges explains that the subtle cues we pick up from somebody – their mannerisms, their tone of voice, and their energy – can provide us with much needed insight into their motivation and what they are trying to convey. She believes that harnessing these clues can only be achieved through face-to-face conversations rather than remote or online interactions and is a key element of successful management.